Shipping Policy

Order Processing & Shipping Information

Once you place an order with us, it is immediately sent to our fulfillment team for processing.
You will receive a shipping confirmation email with your tracking number as soon as your order is dispatched.

We work with trusted global shipping partners, including USPS, DHL, FedEx, YunExpress, Aramex, and reputable local carriers, to ensure reliable and timely delivery.

Order Processing Time:
• 1–2 business days

Estimated Delivery Times (Standard Shipping):
• United States: 2–8 business days
• United Kingdom: Up to 7 business days
• Australia: 5–12 business days
• Germany: 2–7 business days
• France: 3–7 business days

Delivery times may vary slightly due to customs clearance, local carrier delays, or peak shipping periods.

Shipping Locations

We ship from multiple fulfillment centers located in the United States, Australia, and Hong Kong.
If a product is temporarily unavailable in one warehouse, it may be shipped from another location.
In such cases, delivery may take an additional 2–4 business days.

Tracking Your Order

Once your order ships, you will receive an email containing your tracking number.
Tracking updates may take up to 24–48 hours to appear after dispatch.

If you have not received tracking information within 2 business days, please contact us at:

📧 info@comprenza.com
(Be sure to include your full name and order number.)

Missing or Incomplete Orders

If your order arrives with missing items, please contact us immediately at info@comprenza.com.

In some cases, orders may be shipped in multiple packages.
If an item was missed or incorrectly fulfilled, we will send the missing product via priority shipping at no additional cost.